Digital trust and cyber security services that protect your booking channels, guest data and reputation, so guests can trust what they see of you online.
Almost every guest now books through a screen. They look at your Instagram, open your website, then pay. If any one of those is faked or broken into, the guest loses money and your property loses its good name.
SiberWisata is a managed cybersecurity service for hotels, resorts, villas, restaurants and tour operators in Bali. Our team watches your systems, accounts and business name online, and steps in when something isn't right.
Three scenarios we put together from common attack patterns. They are not stories about our clients.
A guest in Melbourne searches for your villa and finds a site with exactly the same photos, rates and logo. She pays a deposit for five nights. When she arrives in Canggu, her name isn't on the reservation list. The site was never yours, but the one-star review lands on your page.
Learn about this threat →Your marketing person gets a DM that looks like it came from Meta: your account has broken copyright rules, click here to appeal. An hour later the password has changed and your account is posting a “60% off, pay today” promo. A dozen followers have paid before you can warn anyone.
Learn about this threat →Saturday afternoon, every room is booked and a group is arriving for check-in. The front-desk screen suddenly shows a single message: all files are encrypted, pay in Bitcoin. The PMS won't open, the room list is gone, and the team is back to pen and paper.
Learn about this threat →All three can be prevented, or at least caught early. That is our job.
Four areas, one team. You don't have to deal with four different vendors.
What we watch: Front-office PCs, servers, PMS and POS. Early signs of ransomware and unusual network activity.
When something goes wrong: Our analysts confirm whether the threat is real, isolate infected devices as agreed, then contact the person you've named.
What we watch: Phishing and malicious email, suspicious sign-ins, compromised accounts and changes made by admins.
When something goes wrong: We lock the affected account, end the attacker's sessions and help check whether any invoices or bank details have been changed.
What we watch: Fake accounts using your name and logo, cloned booking sites and domains made to look like yours.
When something goes wrong: We gather evidence, file takedown requests with platforms, hosts and registrars, and keep following up. The final decision stays with the platform.
What we watch: We test your website, booking engine, network and guest Wi-Fi the way a real attacker would, with written permission and an agreed scope.
When something goes wrong: You get a findings report, ordered by urgency, with fixes you can pass straight to your IT or web vendor.
* Monitoring is continuous. Analyst hours and response times are agreed per plan and written into the contract.
Most tourism and hospitality businesses have no in-house expertise in cybercrime, hacking, phishing or digital fraud. Cyber Assurance gives you the assurance that this expertise is right here in Bali, ready when you need it. For a basic monthly fee, you, your IT team or your IT vendor can reach the Sawah Cyber Security team whenever you have a question, a doubt, or something feels off. No need to book a new project every time.
Ask about account security, system settings or a new device you're thinking of buying. We answer in plain language.
Forward an email, DM or link you're unsure about. We check it, tell you whether it's safe and what to do next.
If something isn't right, we help you assess the situation and advise on the first steps to take.
Technical direction for your in-house IT staff or IT vendor, including reviewing a fix plan before the work starts.
Requests from Cyber Assurance clients go to the front of our work queue.
Cyber Assurance is an advisory service. Continuous monitoring and full incident response are part of the services above. Scope and how to reach us are written into the service agreement.
We check your websites, accounts and social media from the outside, then explain the results in plain language.
We connect our monitoring to your devices, email and brand channels. Access is agreed in writing and kept to what's needed.
We keep watch. When something looks off, we check it, handle it as agreed and let you know.
One report for owners and management: what happened, what we handled and what still needs fixing.
At many Bali hotels and villas, IT is looked after by an IT vendor or a friend who knows computers. They set up the WiFi, PCs and PMS, but watching for threats, dealing with fake sites and keeping email safe every day usually isn't part of their job. SiberWisata works alongside your IT vendor, not instead of them.
| Area | What usually happens today | SiberWisata |
|---|---|---|
| Monitoring PCs, servers, PMS and POS | Basic antivirus, checked once something goes wrong | Monitored continuously |
| Google Workspace / Microsoft 365 email security | Set up at installation, rarely reviewed again | Included |
| Fake booking sites and look-alike domains | Nobody watching; found out when a guest complains | Monitored, takedowns handled |
| Fake social media accounts | Reported by staff themselves, when they have time | Included |
| Security assessment & penetration testing | Rarely or never done | Included |
| When an incident happens | Call the IT vendor or friend, depending on when they're free | Analyst team following agreed steps |
| Reporting | Usually none | One monthly report |
| Support for your IT team/vendor | — | Via Cyber Assurance |
A general picture of what we often see, not an assessment of any particular vendor. Every property is different.
We adapt to your size, systems and team. You don't need your own IT team.
Front office, PMS, POS, guest Wi-Fi, booking engine and lots of staff accounts.
Small teams, direct bookings over Instagram and WhatsApp, and owners with no time for IT.
Reservations, POS, online orders, and a name that lives on social media.
Customer data, payments and supplier email. A favourite target for invoice fraud.
Monitoring is continuous. Security data from your systems is collected and analysed all the time, not just during office hours.
Analyst hours, after-hours escalation and how quickly we respond are agreed per plan and written into the service agreement. We'd rather be clear about what you get than make vague promises.
We only ask for the access we actually need to monitor, and it's all agreed in writing before setup.
We don't open email contents or guest reservation data unless it's needed to investigate an incident, and even then only with your approval.
It depends on the number of devices, accounts and channels being monitored. We give you a time estimate after the assessment, before you decide anything.
Pricing is per plan, based on the number of devices, accounts and brand channels monitored. The first assessment is free, then you get a written quote with no commitment.
A monthly plan with a fixed basic fee. You, your IT team or your IT vendor can ask questions, get advice, and have us check suspicious emails or incidents, without booking a separate project each time.
Cyber Assurance does not replace the continuous monitoring of our MDR service. Scope and how to reach us are written into the service agreement.
Yes. We work with whoever you name, such as the owner, a manager or your web vendor, and explain everything in plain language.
Our analysts first confirm whether the threat is real. If it is, we handle it with the steps already agreed, such as isolating a device or locking an account.
Then we contact your named person and explain what happened and what comes next.
SiberWisata is run by PT. Sawah Cyber Security, a cyber security company based in Denpasar Barat, Bali, specialising in digital crime, fraud, phishing and related cyber attacks. SiberWisata is our product and initiative label, built specifically for tourism and hospitality businesses in Bali.
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